Job Id: 12181

WESTERN LAKE CHINESE SEAFOOD RESTAURANT

westernlakehr@gmail.com

Vancouver

British Columbia

Full Time

We are a Cantonese restaurant committed to delivering an authentic culinary experience that showcases the richness and diversity of Cantonese cuisine. Using only the freshest, highest-quality ingredients, we offer a menu of classic dishes and innovative creations in a warm and welcoming atmosphere.

We are seeking an experienced Restaurant Manager to lead our operations and uphold the high standards of our brand. The ideal candidate will have strong leadership skills, experience in customer service, financial management, and a passion for Cantonese cuisine and culture.

Responsibilities:

• Oversee daily restaurant operations, including staff management, service quality, and maintaining a clean and organized dining environment.
• Develop and implement customer service policies and procedures to ensure a positive and welcoming guest experience.
• Maintain accurate financial and administrative records, including bookkeeping, payroll, and inventory management.
• Monitor revenues, budgets, and cost controls; prepare cash reconciliations, balance sheets, and cash reports to track profitability and identify areas for improvement.
• Recruit, train, schedule, and supervise restaurant staff, providing ongoing coaching and professional development to maintain high performance standards.
• Monitor and evaluate staff performance, ensuring compliance with company policies, service quality, and operational efficiency.
• Manage vendor and supplier relationships, including sourcing and negotiating pricing for food, beverages, and equipment.
• Plan and execute marketing initiatives, special events, and promotional activities to drive customer engagement and business growth.
• Address customer inquiries, feedback, and complaints promptly and professionally to maintain guest satisfaction.
•  Ensure compliance with health, safety, and sanitation regulations to maintain a safe dining environment.

Qualifications & Requirements:

•  Minimum of five years of experience in restaurant management; experience in a Cantonese cuisine restaurant is an asset.
• Bachelor’s degree in Hospitality Management, Food and Beverage Service Management, Business Administration, or a related field.
• Strong leadership and team management skills, with the ability to motivate and guide employees to achieve operational goals.
•  Excellent organizational and time management abilities, with proven capacity to multitask and prioritize effectively in a fast-paced environment.
• Proven ability to manage financial records, analyze data, and create reports.
• Valid Serving It Right Certificate and Food Safety Certificate.
•  Outstanding customer service and interpersonal communication skills, with the ability to work effectively with a diverse clientele and team.
• Fluency in English (oral and written) is required; proficiency in Cantonese or Mandarin is an asset.

We value and reward exceptional talent. We offer a competitive salary and benefits package, along with numerous opportunities for career advancement within our company. If you have a passion for Cantonese cuisine and a strong background in customer service, team leadership, and financial management, we invite you to apply and become an integral part of our dynamic team.